Return & Refund Policy
At M1 LABS, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Below is our return and refund policy, designed to make your experience easy, clear, and fair.
30-Day Money-Back Guarantee
We stand by the quality of our supplements and offer a 30-day money-back guarantee on all purchases made through m1labs.com.
If you’re not satisfied with a product, you may request a return within 30 days of the delivery date. Please contact us at sales@m1labs.com with your order number and reason for return to begin the process.
Eligible items include:
- Unopened products in original packaging
- Opened products (limited to one opened item per product type)
Refunds will be issued to your original payment method once your return is received and inspected.
How to Request a Return
- Email us at sales@m1labs.com within 30 days of receiving your order.
- Include your full name, order number, and reason for return.
- Our team will provide you with a return authorization and instructions.
Please Note: Customers are responsible for return shipping costs unless the product was defective or shipped in error.
For product-related questions or supplement guidance, visit our FAQ page or contact our support team.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please notify us within 3 business days of receiving your package. We’ll work quickly to correct the issue by:
- Sending a replacement
- Issuing a refund
- Providing store credit
Reach out to sales@m1labs.com with your order details and photos of the damaged or incorrect items.
Non-Returnable Items
Due to the nature of our products and safety regulations, certain items may not be eligible for return:
- Products returned after 30 days
- Bulk orders or wholesale transactions
- Items not purchased directly from m1labs.com
For purchases made through a retail partner, please contact that retailer directly. View our Retail Locations for more info.
Refunds & Processing Times
Once your return is approved and received, please allow 3–5 business days for your refund to be processed. Credit card refunds may take an additional 2–3 days to appear in your account depending on your bank or card provider.
Need Help?
We’re here to make your supplement experience seamless. Whether you’re dealing with a return, a product issue, or have questions about our ingredients, our team is ready to help.
Explore more:
Thank you for trusting M1 LABS—where your health journey is supported with integrity, transparency, and care.