M1 Labs Support
FAQs
Straight answers about orders, subscriptions, shipping, and M1 Labs products.
Quick answers
10 questions01 How do I subscribe to a product?
Choose the subscription option on the product page before adding the item to your bag. Subscription options are selected on the product page, not in the cart.
02 How much do I save with a subscription?
Subscriptions save 15% or 10% depending on the frequency of each scheduled order. The discounted subscription price is shown when you select the subscription option on the product page.
03 Can I change or cancel my subscription?
Yes. You can manage your delivery schedule, update your information, or cancel before your next order processes. If you need help, email our support team.
04 When will I be charged for a subscription order?
You are charged when each scheduled order processes. Make any subscription changes before that processing date so they apply to the upcoming order.
05 When does my order qualify for free shipping?
Qualifying orders with a merchandise subtotal of $69.99 or more receive free shipping. Any available shipping options are shown at checkout.
06 How can I track my order?
We will email tracking information after your order ships. It may take a short time for the carrier to begin showing movement after the label is created.
07 Can I change an order after placing it?
Email us as soon as possible with your order number. We will do our best to help, but an order cannot be changed or canceled after it has entered fulfillment.
08 What is your return policy?
Return eligibility depends on the item and its condition. Review our refund policy for the complete terms before sending anything back.
09 Do you offer product samples?
Sample packs are coming soon. Visit our Samples page to join the M1 list and hear when they become available.
10 Where can I find product directions and ingredients?
Each product page includes its ingredient information, serving details, and directions for use. Always follow the directions printed on the product label.