Shipping policy
Shipping Policy
Last updated: September 2026
This Shipping Policy explains where M1 Labs ships, how orders are processed, and what to do if you experience a delivery issue.
Domestic Shipping
M1 Labs currently ships to all 50 U.S. states. International shipping is not available at this time.
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from shipping time. Product launches, promotions, inventory constraints, or periods of unusually high order volume may result in additional processing time.
Shipping Carriers
M1 Labs uses USPS and UPS for most shipments. The available shipping methods for your order will be displayed at checkout.
M1 Labs may select a different carrier when necessary to complete delivery efficiently.
Estimated Delivery Times
Estimated delivery times begin after an order has been processed and accepted by the shipping carrier.
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Standard shipping: 3–7 business days
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Expedited shipping: 1–3 business days when available
Delivery times are estimates and are not guaranteed. Carrier volume, weather, holidays, service disruptions, and other circumstances outside the control of M1 Labs may affect delivery.
Shipping Rates and Free Shipping
Orders with a merchandise subtotal of $69.99 or more qualify for free standard shipping.
The qualifying subtotal is calculated after discounts and before taxes and shipping charges.
Orders below $69.99 will be charged the available shipping rate shown at checkout. Expedited shipping fees are calculated separately and displayed at checkout.
Free shipping applies only to standard shipping. Selecting an expedited shipping method may result in an additional charge even when the order qualifies for free standard shipping.
Subscription Orders
Each recurring subscription order is evaluated separately for free shipping.
A subscription shipment qualifies for free standard shipping only when that individual order has a merchandise subtotal of at least $69.99 after applicable discounts.
Changes to subscription items, quantities, discounts, or delivery schedules may affect whether a recurring order qualifies for free shipping.
Order Tracking
When your order ships, you will receive a shipping-confirmation email containing your tracking number.
Tracking information may take up to 48 hours to begin showing movement after the shipping label is created. A tracking number does not necessarily mean the carrier has taken possession of the package.
Customers with an M1 Labs account may also be able to review their order status by signing in to their account.
Shipping Delays
Shipping delays may occur because of carrier issues, severe weather, holidays, inventory constraints, or other circumstances outside our control.
When possible, M1 Labs will communicate significant order delays by email.
If your order has been delayed for more than 10 business days, email sales@m1labs.com with your name and order number so our team can investigate.
If M1 Labs cannot ship an order within the stated timeframe, we may provide an updated shipping estimate and the option to accept the delay or cancel the unshipped order for a refund.
Address Changes
Customers are responsible for reviewing their shipping address before placing an order.
If you notice an incorrect or incomplete address, email sales@m1labs.com as soon as possible and include your order number. We will attempt to update the address before fulfillment, but address changes are not guaranteed after an order has entered processing or shipped.
M1 Labs cannot redirect a package after it has been accepted by the carrier unless the carrier offers that service.
Incorrect or Undeliverable Addresses
If a package is returned to M1 Labs because the address provided was incorrect, incomplete, refused, or undeliverable, we will contact you after receiving it.
You may request that the order be reshipped, but additional shipping charges may apply.
If you request a refund instead, the original shipping charges and any carrier return fees may be deducted from the refund. Products must be returned in acceptable condition to qualify.
Order Changes and Cancellations
If you need to change or cancel an order, contact sales@m1labs.com as soon as possible.
We will try to accommodate the request, but changes and cancellations are not guaranteed after an order has entered processing or fulfillment.
An order cannot be canceled after it has shipped.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check around the delivery location, including side doors, porches, mailrooms, parcel lockers, and other secure areas.
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Ask household members, neighbors, building staff, or your leasing office whether they accepted the package.
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Verify that the shipping address on your order confirmation is correct.
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Contact the shipping carrier for additional delivery information.
If you are still unable to locate the package, email sales@m1labs.com within three business days of the delivery scan. Include your name, order number, shipping address, and tracking information.
M1 Labs will review the situation and assist with the carrier investigation when possible. A replacement or refund is not guaranteed for an order confirmed as delivered to the address entered at checkout.
Lost Packages
If tracking has not updated or the package appears to be lost in transit, contact sales@m1labs.com with your order number and tracking information.
M1 Labs may need to complete a carrier investigation before providing a replacement or refund. Investigation times are determined by the shipping carrier.
Damaged, Missing, or Incorrect Items
Inspect your order when it arrives.
If an item arrives damaged, defective, missing, or incorrect, email sales@m1labs.com within seven days of delivery. Include:
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Your name
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Your order number
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A description of the problem
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Clear photographs of the product
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Photographs of the packaging and shipping box when applicable
Do not discard the product or packaging until our team has reviewed the claim.
After reviewing the issue, M1 Labs may provide a replacement or refund at no additional cost.
Risk of Loss
Responsibility for an order transfers to the customer after the carrier confirms delivery to the shipping address submitted at checkout.
M1 Labs is not responsible for theft, loss, or damage occurring after confirmed delivery. However, our team will review reported delivery issues and provide reasonable assistance when possible.
Returns and Return Shipping
Shipping eligibility and return eligibility are separate.
Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable unless the return resulted from an M1 Labs error.
Review the complete Return & Refund Policy and receive authorization before mailing anything back to M1 Labs.
Contact Us
For shipping assistance, contact:
M1 Labs
Email: sales@m1labs.com
Please include your order number whenever possible. We typically respond within 1–3 business days.